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Surgery Pod

We are pleased to announce the arrival of our latest team member, "SurgeryPod" would you like to check your blood and let your doctor see the results?  Are you trying to manage a sensible weight, would being able to weigh yourself on clinically accurate scales help?

This will also help our doctors and nurses to care for our patients as some of the tasks they currently do can be done as well with the Pod and free up time for other things that patients have identified as problems (getting blood test appointments)

We will also be encouraging all our new patients to register their basic medical details using the Pod, all this information is immediataly recorded in your medical records just as if you were with a doctor or nurse.

A&E Myth Buster

Please see this A&E Myth Buster it may help you improve the care you receive.

We’re all in this together (a message from one of our patient group members)
  
The whole of the NHS is going through some extensive changes at the moment to the way GP services are delivered in our area. This has meant a lot of extra work for our team of doctors. In the Grapevine or on the TV screen in the surgery waiting room you may have seen requests for more patients to join East Cliff’s Patient Participation Group or PPG. I have been attending this group for several years now and I can assure you this is not just a box-ticking exercise. Our doctors really do value our opinions and it is great to be able to chat to them informally about the practice, tell them what we think, praise what we like and offer suggestions if we think something could be done better. They really do listen!! Just before Christmas we were asked to evaluate the surgery questionnaire that many of you filled in recently. As a result of our comments the whole questionnaire was shortened and simplified.

If you can join us and come to a meeting in the board room upstairs once every three months we would love to see you and listen to your views. Please speak to a receptionist if you can help.

Here is the results of our patient survey carried out in Early February 2013

Patient DES Report
Local patient report
Patient Survey Summary
Certification of Completion of Survey

We would like to thank all our patients for their feedback, our report with actions we have agreed with the patient group after the survey is above.  Please go to our patient group page for more information

We now have a mobile version of our Practice website.

If you use a smart phone such as an Apple iPhone, Google Android or Blackberry, or a Tablet computer you will probably be directed to the mobile version first.

If you still wish to see the desktop version of the website there is a link at the foot of each mobile website page.

You can now order your repeat prescription online using Patient Access.

Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

Did you know we have a patient participation group?

The purpose of the PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Click here for further information.

Have a look at our Latest News page. There's information on:

• Need a Dentist
• New Appointments System
• Patient Participation Group
• Our New Website
• CQC registration