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Welcome to East Cliff Practice

We hope you find this website both useful and informative.

If you have any comments or suggestions about this site, or how it can be improved, please Contact Us.

Stop Press:

We currently have a vacancy for a Receptionist and a GP  - click here for details:

General News:

Problems booking appointments through the MyGP App

We are sorry to report that the supplier of the MyGP app are still working on a fix for the problem preventing patients booking appointments through the app. We have been advised by them that a fix is being actively worked on and will be available shortly.

Patients are still able to book appointments online via Patient Access. Further details can be found on the Book an Appointment tab above.

 

New text messaging reminder service

We have recently introduced a new text messaging reminder service provided by iPLATO which is aimed at providing helpful reminders to patients of upcoming appointments. The service is currently set up to issue up to two reminders, three days before and the day before a booked appointment. We have introduced this as a convenient additional service to patients and in an attempt to reduce the number of missed appointments which was having an impact on the overall number of appointments available to patients.

If you receive a reminder and are unable to attend your appointment it is important that you text CANCEL (in capital letters) as a reply to enable the system to cancel your appointment.

Please do not reply to the texts with anything other than CANCEL as this is an automated service and we are unable to deal with messages sent via text.

 

Accessible information

We want to get better at communicating with our patients.

We want to make sure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell the receptionist if you need information in a different format or communication support.

 

Please be a patient patient

Four new reception staff have joined the Practice in the last four months. We would appreciate your patience whilst we train them up. There is a lot to learn!

 

Our current news stories include:

Friends and Family Test

Registration with the Care Quality Commission

Need a Dentist

Emergency Dental Service

New Appointment System

Patient Participation Group

Surgery POD
 

Other News and Information:

New Self Booking in Screen

Please note we have installed a new self booking in screen this is located on the wall to the left of reception as you come in the main entrance.  If you would like to be shown how to use this please ask at reception

Patient Participation Group

Did you know we have a patient participation group?

The purpose of the PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Click here for further information.

Health Help Now
Health Help Now has been used more than 85,000 times since its launch, helping people to find the right treatment in the right place.It is an app and website (www.healthhelpnow-nhs.net) which matches services to symptoms and shows which services are open and where they are available.It can help you find out if they need to see a doctor, pharmacist or use a minor injuries service

Welcome to our new Practice/Business Manager
Gerald Bassett joined us on 14th March 2016 as Practice/Business Manager.

Online Services
There is information on our online services tab about  Patient Access accounts. You can apply for an access account by regisering now.  This may allow you access to appointments online, repeat medications, summary medical record  and if required detailed coded records.

Your Named Doctor
As a patient at East Cliff Practice you will be aware that you are registered with a named doctor.  Your named doctor is responsible and accountable for your care.  You do not have to see your named doctor, you can see a doctor of your choice witnin your GP Team. This will not affect your care or your visits to the surgery.  We do urge you to see the same doctor with a continuing problems where possible as this assists in your continuity of care.  All consultations are recoreded on our clinical system and available to the next doctor who sees you.

Patient Survey (and Annual Report)

Here is the results of our patient survey carried out during the last week of January 2014.
 

We would like to thank all our patients for their feedback, our report with actions we have agreed with the patient group after the survey is above.  Please go to our patient group page for more information.

 

Friends and Family Test 
We always welcome your feed back and comments on the care we give, please see the panel on the  bottom right to see what other people have said and also a link for you to add your comments.  We also have paper forms available in reception for those who wish to use them.

 

Useful numbers when the surgery is closed
Please click here

Call Recording
Please note all calls to and from the surgery are now recorded for the protection of you, the surgery and for internal training purposes.

Are you a Carer?
A Carer is someone who, without payment provides help and support to a relative friend or neighbour, who could not manage without their help due to a physical or mental illness, addiction or disability.  Becoming a carer can happen to anyone at any time and affects people from all cultures and of all ages. Carers Support are at the surgery every Friday morning between 09:00 and 10:30, they can offer help advice and support for you.

Call: 01304 364637
Text: 07545 916214 
E Mail: support@carers-doverdistrict.org Website: www.carers-supportcdt.org.uk

A&E Myth Buster
Please see this A&E Myth Buster it may help you improve the care you receive.

Thanet CCG governing body meetings
Click here to see future dates of your local CCG governing body meetings.

On-line Access
You can now order your repeat prescription online using Patient Access.  You can use our online appointments button to book appointments with your named GP up to 4 weeks in advance.

Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

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Contact the Practice
NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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