We hope that you find our new telephone system more responsive. Please note at busy times particularly at the start of the day there will be delays in dealing with your call. We are doing a number of things to improve our response and manage the demands for appointments and thank you for your continued patience.
Online Appointment booking via Patient Access is currently unavailable throughout the Covid-19 pandemic - please use our new eConsult service for all your queries and appointment requests. These go through to our reception team who will respond to your request by the close of play the next working day.
click here to use our eConsult Service.
Note: An account is required to use the option above, however it can also be used to register for this service.
Please click to see our leaflets Getting The Best Out Of Your Appointment At East Cliff Practice for help with booking appointments and which service do I need? which will help you decide who is the best person to help you. Please print these and keep then for reference. Copies also available from reception.
Please note that all appointments on Saturdays are for pre booked appointments only, we do not have emergency surgeries, for medical assistance outside of the normal surgery hours Monday to Friday 08:00 to 19:00 please call 111
Regular appointments can be booked up to four weeks in advance. subject to availability. If you have an urgent problem we will endeavour to offer a same day appointment but this will not always be with your usual doctor and we will not be able to offer choice.
Telephone ringback service, we will pass your initial query to the doctors PA who may call you for further information and try to solve your problem this should only be used when really necessary or it is just to clarify something. For most problems an appointment is preferred.
Most home visits are usually reserved for terminally ill, housebound or very sick patients.
Please remember that a home visit is not your right. Under a GP terms of service, it is actually up to the doctor to decide, in their reasonable opinion, where a consultation should take place.
If you are too ill or physically unable to get to the surgery and need a home visit please phone before 10.30am. If you are not sure whether you need a visit please discuss this with the receptionist or doctor. Our receptionists are trained to ask for information regarding the visit in order to determine its urgency.
We are not an emergency service and it is not always possible to interrupt the doctor for non-urgent matters.
Visits are shared out between the doctors and our nurse practitioners it is not usually possible to specify a particular individual for a home visit.
Should home visits be required out of hours, these can be arranged by contacting the NHS 111 service.
At East Cliff, we believe that you should be able to access high quality medical care in a timely manner, appropriate to the urgency of your problem. As a Practice, we are always looking for innovative ways to improve the service you receive whether this is care of an ongoing problem or help with an acute illness. Nationally, patient demand for appointments is at an all-time high, whilst at the same time there is a recruitment crisis in general practice. We have for some time been developing a number of alternative solutions that benefit both patients and GPs.
As an initiative to optimise appointment use, we have introduced a new service The Acute Care Team. It is staffed by three acute care practitioners, each of whom is an experienced nurse with additional training (and experience) in the management of new problems.
Each day, this team will see the majority of patients with problems that need to be seen that day. The Acute Care Practitioner will be supported by one of the practice GPs on a rotational basis who will be available for queries. The Acute Care Team will deal with your immediate medical need and will direct you towards your usual GP if any further care is needed.
All nurse appointments can be booked up to four weeks in advance subject to availability. When booking a nurse appointment reception will ask you a number of questions to ensure you are booked with the correct nurse for the correct amount of time for the appointment you require.
Please see list below for nurse led appointments
All HCA appointments can be booked up to four weeks in advance subject to availability. When booking a HCA appointment reception will ask you a number of questions to ensure you are booked with the correct HCA for the correct amount of time for the appointment you require.
Please see list below for HCA led appointments
For more information on other clinics, please see our practice leaflet.
For all appointment bookings and queries please call the surgery 01843 855800
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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