Appointments during the Covid-19 pandemic




We ask you not to attend the surgery to book an appointment face to face and that you telephone to book an appointment instead. Alternatively please use the eConsult service on this website. This is available 24 hours a day and we aim to respond by 18.30 next working day at the latest.

If you are calling please be patient as we are dealing with much higher call numbers. In all cases you will be offered a telephone consultation with a clinician who will decide if you need a face to face appointment. If you are asked to come down to the surgery we ask that you arrive at the designated appointment time and we will do our best to call you in with minimal delay. 

You are required to wear a mask or face covering to protect you, other patients and our staff.

If you have arrived for an agreed appointment you will be allowed to wait in the waiting room where seating is marked to ensure appropriate social distancing is maintained. The clinician you are seeing will come and get you when they are ready to see you. Please do not be distressed that our staff are wearing personal protective equipment (gowns and masks) this is purely as a precaution and to protect you, our wider patient population and staff. 

We have been working hard with other GP practices across Thanet to establish a dedicated 'hot site' to see patients. The site has been established at Garlinge Surgery within the grounds of Westbrook House, Margate and will be staffed by primary care staff. It is intended that if patients have symptoms of Covid 19 or they are self isolating in a household where someone has shown signs of Covid 19 they may be asked to attend this site to see a healthcare professional. Full instructions will be given at time of booking. Please note this new service is strictly by appointment only.