Repeat prescription requests

Repeat prescrptions are only able to be re ordered if your doctor has agreed with this. Your repeat medication request will be ready for collection from the surgery after 3 working days or your chosen pharmacy after 3 working days (this does not include bank holidays or weekends).

Repeat requests can be left at reception during normal working hours or in the post box near 'Paydens' when the surgery is closed.

Continue to Online Prescriptions

Note: An account is required to use the option above, however it can also be used to register for this service.


Electronic Repeat Dispensing

What is electronic repeat dispensing (eRD)?

The GP surgery will produce a batch of electronic prescriptions to cover a specific period that are automatically received by your pharmacy for dispensing without needing to place a prescription request. This is a reliable and secure way to obtain you medicines. More information on how eRD works (Word Document).


Changes to your Gabapentin or Pregabalin prescription

From April 1st 2019 Pregabalin and Gabapentin will be legally classed as "Controlled Drugs". There will be some extra rules and restrictions around suppying these medicines.


You might notice the following changes:

  • If you are collecting your prescription from reception we will ask you to sign a record book.
  • When you (or your representative) collect your prescription from the pharmacy, they may ask you for identification if they do not know you, and will also ask you to sign for them. Most people will show a driving licence or a bank card.
  • Before you leave the pharmacy with your prescriptions it is a good idea to check you have everything you expected. It is possible that your Gabapentin or Pregabalin could be in a separate bag.
  • Your prescriptions for these medicines will be for no longer than 28 days. If you are taking a number of medicines we will give you a 28 day supply of them all. We hope this will make it easier for you to order and collect your prescriptions all at the same time.
  • Your prescription is only valid for 28 days. This means it cannot be supplied to you after this time. It is a good idea to collect your prescription from the pharmacy soon after the doctor has written the prescription.

We would like to reassure you that there will be no changes to the way you order your medicines. Please continue to order and collect your medicines in the same way, ideally electronically. If you don’t know how to do this ask reception for advice or go to Patient Access  and click on “Register.”

Please feel free to ask for more information from your pharmacy team or our reception team about these changes.


Electronic Prescribing (EPS) What does this mean?

From 3rd February 2016 we will be using  the Electronic Prescription Service and this gives you a chance to change how your GP sends your prescription to the pharmacy that you choose. This is a new service and patients wishing to use it will need to complete a Patient Nomination Request Form. You can do this by calling in at the reception desk.

Once we have registered your request you should continue to order your prescription in the normal way, either by dropping the request in to reception or requesting on line (see below – on line access). Please remember to allow 3 working days or your chosen pharmacy after 3 working days (this does not include bank holidays or weekends).

If you collect your repeat prescriptions from your GP you will not have to visit the practice to pick up a paper prescription. Instead, your GP will send it electronically to the pharmacy of your choice, saving you time. When you collect your prescription from the pharmacy you will also be issued with a list of your medications ready for your next repeat prescription request.  You can change the pharmacy you have nominated, cancel the nomination or ask for a paper prescription at any time but do give us sufficient notice or your prescription may be sent to the wrong place.

If you have any questions, our receptionists will be happy to help.

Please bear in mind this is a new service and there may be a few teething problems, but our aim is to streamline this service and make patients’ lives easier.

This service will not work for controlled drugs, medication that is not on repeat prescription or for patients who do not use a regular pharmacy.


Repeat prescriptions online requests - You are required to register for this service.

Please call in at the surgery to apply for an account.  Please bring photo ID and proof of address as we will need this to give you additional access to your medical records, we are asking for this to preserve your privacy.

Online services application form

Whether you are at home or work you can quickly log on to view,and order repeat prescriptions via the internet, iPhone or Andrioid app. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

Your repeat medication will be ready for collection from the surgery after 3 working days or your chosen pharmacy after 3 working days (this does not include bank holidays or weekends).

We are sorry but we are unable to take requests by telephone or e-mail



Some East Cliff patients have been confused and concerned  recently as they have received a leaflet from the above company offering delivery of prescriptions. This is a private company based in Leeds and has not been recommended by any local GP surgeries in Thanet. Patient details have not been forwarded to them from any of Thanet’s  primary care organisations.

There is no need for a “third party” or “middle man” to get involved when we order or purchase our prescriptions. Our local pharmacies already co-operate fully with local surgeries providing free collection points for repeat prescriptions, and offer an excellent free service delivering medication to the housebound or those who have just come out of hospital.

So we recommend that you continue to use our local pharmacies who deserve our support.

Please note: We do NOT accept medication requests made via the app ECHO

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