East Cliff Practice: Staff Roles

Practice/Business Manager - Mr Gerald Bassett

Role: To work closely with the Partners to continually develop the practice in respect of clinical excellence, team working and business growth by embracing both current and future challenges.  To provide leadership and management skills to enable the practice to achieve its optimal potential through the delivery of high quality services to patients within a safe, effective and highly motivated environment.


Assistant Practice Manager - Miss. Angela Bracey

Role: To assist the practice manager with the smooth running of all surgery work being undertaken. Works closley with the Health & Safety partner to ensure everything is up to government standards and ensure all changes are made as required.


Finance Manager - Mrs. Julie Fidler

Role: To ensure the effective control and accurate and timely reporting of the finances of East Cliff Medical Practice. Day to day management of debtors, creditors and nominal accounts; monthly bank reconciliation and cash flow forecast/expenditure control; administration of payroll and associated tax, national insurance and superannuation. Supporting and deputising for Managing Partner in his absence.


Training & HR Manager - Mrs. Lesley Roby

Role: Facilitate the training and development of all staff in the practice through the appraisal process and staff personal development plans. Organise all practice recruitment and induction requirements. Manage day-to-day personnel issues. Line manage the reception team leader and the housekeeping team. Deputise for the Finance Manager as required. Liaises with the Managing Partner and GP Partner responsible for staffing issues.


Quality and Outcomes Manager - Mrs. Sheila Forster

Role: To carry out searches on the practice system and act upon the results to ensure that East Cliff Practice meet the Indicators in the New GMS Contract. To control all coding for the contract’s clinical disease areas to ensure that the practice is providing good patient care. Line manager for PAs and the clinical coder and note summariser.


Practice Nurses

Role: To provide comprehensive support to the doctors, Managing Partner and other members of the Primary Healthcare Team. To provide a comprehensive nursing service to patients. Services include Triage, Minor Illness nursing, Travel Services, Health Promotion, Chronic Disease Management and MRC work.


Healthcare Assistants

Role: To provide comprehensive support to the practice nurses. Tasks include all new patient examinations (except of patients on medication), venepuncture, warfarin clinics, ECGs, dermoscope, assist with minor operations, nhs health checks and oral glucose tolerance testing, health walks leaders, blood pressures and 24-hour blood pressure monitoring, . To control and oversee the ordering and calibration of practice equipment, routine checks of equipment. To organise and control patient information leaflets and assist with notice boards.


Personal Assistants to the Clinical Team

Role: To provide comprehensive support to the doctors and nurses. Their role includes letters and referrals, telephone contacts with patients, carers and hospital staff, passing on visit and other requests, obtaining and in-putting patient results and maintaining patient records.


Senior Administrator

Role: Secretary to in-house MSK Physiotherapist. Cervical Screening Co-ordinator. Monitoring of generic practice email account. Monitoring and distributing of incoming faxes. Recording patient deaths. Processing request for copies of medical records to both patients and legal bodies and overseeing the Administration team.


Clinical Coders

Role: To code all correspondence between the surgery and external agencies, a vital role for the New GMS Contract.


Administration Clerks

Role: Responsible for arranging and amending all clinical appointments on the practice system. Processing new patient registrations. Provide general support to the administration team. Assist with petty cash reconciliation. Administrative support of all Palliative Care including organising and minuting the monthly multidisciplinary meetings. Distribute incoming Royal Mail by protocol. Processing of Foreign travel questionnaires. Posting of Occupier letters. Filing of Incoming out of hours reports to clinical records.


Administration/Scanning Clerks

Role: Manage all patient deductions and liaise with PCSE where appropriate. To open and distribute incoming hospital post by protocol. To scan all patient related documents and post through DocMan to relevant clinician for review and follow up. To update patient changes of details to clinical system. Copying of notes for solicitors requests. IT support for the practice.


Notes Summaries/Sorting

Role: To summarise patients records onto the practice system. To order, prune and file patients’ paper records.


Reception Manager

Role: Responsible for rota’s to ensure that reception is properly covered at all times. Appraisals of the team, overseeing the updating of reception protocols. Day to day control of reception and reception staff.


Reception Team

Role: To receive, welcome and facilitate every patient’s contact with the practice. Role encompasses face to face and telephone contacts, the receipt and passing on of important, confidential information. Receptionists perform a key front of house role on behalf of the practice, liaising between patients, outside agencies and the clinical and administration teams. Day to day jobs include processing and distributing repeat prescriptions, making appointments, handling specimens and dealing with unexpected and often difficult situations as they arise.


Housekeeping - Midday

Role: To maintain a good level of housekeeping support throughout the practice during the lunchtime period, this includes loading and unloading dishwasher, cleaning kitchen areas, topping up all consumables in doctors rooms and toilets as required.

Housekeeping - Evenings

Role: To maintain a good standard of cleaning throughout the building including clinical rooms, office and training areas, sluices and toilets. Reporting any problems that are found through a communications book so that they can be dealt with the next day.


Midwives - Employed by the East Kent Hospital Trust, offer weekly clinics at the Surgery

Role: To work as a community team attached to the practice. Holding two ante-natal clinics per week at the practice. The patient is first seen in one of the clinics and then arrangements are made for the midwife to visit the patient at home to do the booking. The patient is generally seen by the midwife twice within the first 12 weeks of pregnancy – inline with the NICE (National Institute for Clinical Excellence) guidelines.


Practice Counsellors - Employed by Dover Counselling, offer daily clinics at the Surgery

Role: To take referrals from the Primary Healthcare team, make an initial assessment, offer care if appropriate and follow up as necessary. To keep the patient’s doctor informed of progress and discontinuation of counselling.


Community Nurses - Employed by Kent Community Trust - based within the Surgery

Role: Responsible for visiting the elderly and housebound patients of the practice. Formerly known as “District nurses”, they work with the practice nurse in running a leg ulcer clinic. The nurses liaise with the primary healthcare team daily.


Primary Care Worker – Employed by Kent Community Trust - based within the Surgery

Role: To liaise with the practice, taking referrals from the team and visiting over 75’s who are unable to attend surgery. Carry out risk assessments and report back to the primary healthcare team.


Physiotherapist - Independendent provider, offers weekly clinics at the Surgery

Role: To provide a triage/advice service for musculoskeletal problems and to provide short term physiotherapy treatments to patients referred from East Cliff Practice


Audiology - Sub contracted by the Practice, offer weekly clinics within the Surgery

Role: to provide hearing assessment to patients across Thanet who are referred by their GP. To fit hearing aids as appropriate, troubleshoot hearing aid problems. This sometimes involves home visits.

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