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Welcome to East Cliff Practice

We hope you find this website both useful and informative.

If you have any comments or suggestions about this site, or how it can be improved, please Contact Us.

Practice building

 

Urgent message

Please note that our staffing levels are exremely low at the moment due to the coronavirus and the impact of test and trace. You will therefore experience delays in contacting us. If the matter is not urgent we would ask that you delay contact with us until after the Christmas Holidays. Please consider using our online support and E-Consult service. Whilst we are doing our very best to process prescriptions there may be delays beyond our normal 72 hour turnaround.

We apologise for this but this is unfortunately beyond our control. Thank you for your support and continued patience.

 

Covid-19 Vaccinations

Please do not contact the surgery with queries regarding the Covid-19 vaccination. We will be contacting patients as soon as we know more from NHS England as to who is eligible to invite for vaccination. See below for further information.

 

Latest News

  • Influenza Vaccine
  • Coronavirus Vaccine
  • E-Consultations
  • Text messaging service
  • A plea to be an understanding patient
  • Monthly Health Awareness Campaign
  • Accessible Information
  • Surgery News

 

Influenza Vaccine

There has been an unprecedented demand for a Flu vaccination this year. We have exhausted our supply of vaccines which would normally have lasted us for the whole winter season. We have placed an order for a further supply of vaccines but are still awaiting confirmation of a delivery date. In line with national guidance our priority will be to complete the vaccinations for people over 65 and those under 65 who are in specific at risk groups. We hope to be able to take bookings for further flu vaccinations in early December but this will be dependent on having a firm delivery date for the additional vaccines.

Patients aged 50 to 64: The government announced on Friday that patients within this age group would be eligible for a flu vaccination from 1st December we will aim to offer flu vaccinations to this group of patients subject to our ability to secure additional vaccines and subject to our own satffing capacity to put on additional clinics. We will update further when we have more news.

 

Coronavirus Vaccine

We are due to receive our first delivery of Coronavirus vaccines on Wednesday 15th December and plan to start vaccinating patients on Thursday 16th December. Due to the complexity of this programme and the need to provide normal Primary Care services it is likely that it will take many months before everyone is given the opportunity to have the vaccine so please be patient.

We have also agreed with neighbouring practices that we will run the programme collaboratively so East Cliff, The Grange, Dashwood, Newington and Summerhill will be working together and delivering a local vaccination service from the Montefiore Medical Centre for all of our patients. The service will be impacted by the availability of vaccines and our collective ability to staff the clinics but rest assured we are all committed to deliver this programme as quickly and safely as possible to allow all of lives to return to a new sense of normal.

We cannot at this stage give an idea of timescale for contacting patients but we will be working through the priority groups set out by the Department of Health and Social Care these are:

1. Residents in a care home for older adults and their carers (these are not due to be carried out by the practice)

2. All those 80 years of age and over and frontline health and social care workers

3. All those 75 years of age and over

4. All those 70 years of age and over and clinically extremely vulnerable individuals[footnote 1]

5. All those 65 years of age and over

6. All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality

7. All those 60 years of age and over

8. All those 55 years of age and over

9. All those 50 years of age and over

We will update this website when we have further news.

 

E-Consultations

We are now offering E-Consultions which will allow you to have electronic consultations with your Doctor or other clinician as well as accessing advice and information on different problems and conditions. To access this simply click on the most appropriate option on the blue pop up on this website. We hope that this will reduce some of the frustration and long waits when trying to contact us via the telephone. We will aim to respond as quickly as possible and by at least by close of play the next working day but please understand we are launching this additional service at a time of increased demand and with fewer staff.

 

eConsult Patient Facing Video

 

eConsult Patient Facing Video (with audio and sub-titles)

 

How to upload a Photo while submitting an eConsult

 

Text messaging service

Do we have your up to date mobile details? We are now using a new text messaging service calle AccuRx to send messages. The messages can include electronic clinks which will allow you to have video consultations with he doctor and even electronic copies of fit notes. You can use our new E-Consult service to tell us of any changes to mobile numbers (use the 'Request fit notes and GP letters, or ask about recent test result option').

Please ensure we have up to date details as we may use this to communicate details of the various vaccination programmes as information becomes available.

 

A plea to be an understanding patient

It is very sad that whilst we are doing our best to maintain a service during the most difficult of times our staff are reporting higher levels of rudeness and abuse from patients.

We do appreciate that this is a very difficult time for all of us, both patients and staff, who are having to cope with increased frustration, pressure and stress. We would respectfully remind patients not to abuse NHS staff as they are doing their best to help you under very difficult circumstances.

We do adhere to the NHS Zero tolerance guidance and will de-register patients who abuse our staff.

 

Monthly Health Awareness Campaign

January Health Awareness - Cervical Cancer

Cervical cancer develops in a woman's cervix (the entrance to the womb from the vagina). It mainly affects sexually active women aged between 30 and 45.

Symptoms of cervical cancer

Cancer of the cervix often has no symptoms in its early stages.If you do have symptoms, the most common is abnormal vaginal bleeding, which can occur during or after sex, in between periods, or new bleeding after you have been through the menopause.

Abnormal bleeding does not mean you have cervical cancer, but you should see a GP as soon as possible to get it checked out.

If a GP thinks you might have cervical cancer, you should be referred to see a specialist within 2 weeks.

Screening for cervical cancer

The best way to protect yourself from cervical cancer is by attending cervical screening (previously known as a "smear test") when invited.

The NHS Cervical Screening Programme invites all women from the age of 25 to 64 to attend cervical screening. Women aged 25 to 49 are offered screening every 3 years, and those aged 50 to 64 are offered screening every 5 years.

During cervical screening, a small sample of cells is taken from the cervix and checked under a microscope for abnormalities. In some areas, the screening sample is first checked for human papillomavirus (HPV), the virus that can cause abnormal cells.

An abnormal cervical screening test result does not mean you definitely have cancer. Most abnormal results are due to signs of HPV, the presence of treatable precancerous cells, or both, rather than cancer itself.

You should be sent a letter confirming when it's time for your screening appointment. Contact a GP if you think you may be overdue.

Find out more about cervical screening

Accessible Information

We want to get better at communicating with our patients.

We want to make sure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell the receptionist if you need information in a different format or communication support.

For see our accessible information page for more information.

 

Surgery News

  • Changes at East Cliff Practice
  • Certificates and Letters

 

Changes at East Cliff Practice

We would like to advise patients that we have completed a merger with Invicta Health Community Interest Company.

Background

There are several changes coming to the way in which primary care is organised. More money is promised to the NHS in exchange for operating in both larger units and with changed ways of working and delivering patient care at a local level.

Our surgery partners have been considering together how best to secure the future care of our patients. To make sure everyone benefits from these planned changes we realise that we need to be part of a larger organisation but have wanted to implement this whilst keeping the feel of current practice.

After careful investigation of the possibilities by our partners, we have now joined Invicta Health Community Interest Company, a local provider of primary care services. Both organisations have a common aspiration to provide excellent primary care alongside training staff at all levels.

The Benefits

We will continue to provide patient care alongside inputting into the wider vision of Invicta Health CIC.

In the short term, we will be working to standardise working processes and patients will benefit from investment in improved systems and options to access care through increased use of technology.

In the longer term, all will benefit from the opportunities that come from being part of a larger organisation.

This merger will also give the practice an enhanced ability to cope with NHSE long term plans as well as the increasing regulatory demands. We believe this is an exciting opportunity which we must take advantage of given the current challenges facing general practice both locally and nationally.

 

Certificates and letters

We are having to prioritise urgent issues over more routine work and we ask for your understanding and support if these take longer than they would otherwise.

The NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note. Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes. The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

Please also note that letters that have been sent out centrally by NHS England to those patients considered very high risk if exposed to Covid 19 and should self isolate for 12 weeks. These have not been co-ordinated by the practice. The practice is separately identifying patients who our GPs consider may be at very high risk and they will be contacted separately.

 

Job Vacancies

We currently have a vacancy for:

GP

See our jobs page to find out more and apply

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