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Welcome to East Cliff Practice

We hope you find this website both useful and informative.

If you have any comments or suggestions about this site, or how it can be improved, please Contact Us.

Practice building

 

Latest News

Changes at East Cliff Practice

We would like to advise patients that we have completed a merger with Invicta Health Community Interest Company.

Background

There are several changes coming to the way in which primary care is organised. More money is promised to the NHS in exchange for operating in both larger units and with changed ways of working and delivering patient care at a local level.

Our surgery partners have been considering together how best to secure the future care of our patients. To make sure everyone benefits from these planned changes we realise that we need to be part of a larger organisation but have wanted to implement this whilst keeping the feel of current practice.

After careful investigation of the possibilities by our partners, we have now joined Invicta Health Community Interest Company, a local provider of primary care services. Both organisations have a common aspiration to provide excellent primary care alongside training staff at all levels.

The Benefits

We will continue to provide patient care alongside inputting into the wider vision of Invicta Health CIC.

In the short term, we will be working to standardise working processes and patients will benefit from investment in improved systems and options to access care through increased use of technology.

In the longer term, all will benefit from the opportunities that come from being part of a larger organisation.

This merger will also give the practice an enhanced ability to cope with NHSE long term plans as well as the increasing regulatory demands. We believe this is an exciting opportunity which we must take advantage of given the current challenges facing general practice both locally and nationally.

In the near future Patients will notice new signage at the practice from June 2020. 

Find out more about Invicta Health here

East Cliff part of Invicta Health logo

 

Influenza Vaccine

Eligible patients can now book for a Flu Vaccination

The following clinics are for Flu vaccination only. If you wish to discuss another medical concern, then please book a separate appointment for a Telephone Consultation.

 

Please telephone 01843 855800 to book your appointment.

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

 

Certificates and letters

We are having to prioritise urgent issues over more routine work and we ask for your understanding and support if these take longer than they would otherwise.

The NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note. Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes. The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

Please also note that letters that have been sent out centrally by NHS England to those patients considered very high risk if exposed to Covid 19 and should self isolate for 12 weeks. These have not been co-ordinated by the practice. The practice is separately identifying patients who our GPs consider may be at very high risk and they will be contacted separately.

 

E-Consultations

We are now offering E-Consultions which will allow you to have electronic consultations with your Doctor or other clinician as well as accessing advice and information on different problems and conditions. To access this simply click on the most appropriate option on the blue pop up on this website. We hope that this will reduce some of the frustration and long waits when trying to contact us via the telephone. We will aim to respond as quickly as possible and by at least by close of play the next working day but please understand we are launching this additional service at a time of increased demand and with fewer staff.

 

eConsult Patient Facing Video

 

eConsult Patient Facing Video (with audio and sub-titles)

 

How to upload a Photo while submitting an eConsult

 

Text messaging service

Do we have your up to date mobile details? We are now using a new text messaging service calle AccuRx to send messages. The messages can include electronic clinks which will allow you to have video consultations with he doctor and even electronic copies of fit notes. You can use our new E-Consult service to tell us of any changes to mobile numbers (use the 'Request fit notes and GP letters, or ask about recent test result option')

 

A plea to be an understanding patient

It is very sad that whilst we are doing our best to maintain a service during the most difficult of times our staff are reporting higher levels of rudeness and abuse from patients.

We do appreciate that this is a very difficult time for all of us, both patients and staff, who are having to cope with increased frustration, pressure and stress. We would respectfully remind patients not to abuse NHS staff as they are doing their best to help you under very difficult circumstances.

We do adhere to the NHS Zero tolerance guidance and will de-register patients who abuse our staff.

 

Thank you

We would like to say a huge thank you to our patients Tom, Angela, Katherine & James for sending in this delicious cake, thanking all the staff here at the surgery during this difficult time. It was greatly appreciated by all.

 

 

Acute Care Team

At East Cliff, we believe that you should be able to access high quality medical care in a timely manner, appropriate to the urgency of your problem.  As a Practice, we are always looking for innovative ways to improve the service you receive whether this is care of an ongoing problem or help with an acute illness. Nationally, patient  demand for appointments is at an all-time high, whilst at the same time there is a recruitment crisis in general practice. We have for some time been developing a number of alternative solutions that benefit both patients and GPs.

As an initiative to optimise appointment use, we have introduced a new service The Acute Care Team.  It is staffed by three acute care practitioners, each of whom is an experienced nurse with additional training (and experience) in the management of new problems.

Each  day, this team will see the majority of patients with problems that need to be seen that day.  The Acute Care Practitioner will be supported by one of the practice GPs this will usually be Dr Aidoo on a Monday and Tuesday and Dr Macpherson on a Wednesday and Thursday. Friday will be covered by the remaining GPs on a rotational basis. The Acute Care Team will deal with your immediate medical need and will direct you towards your usual GP if any further care is needed.

 

Monthly Health Awareness Campaign

October Health Awareness - Flu, Stoptober and Breast Cancer Awareness

Flu

You can often treat the flu without seeing a GP and should begin to feel better in about a week.

Check if you have flu

Flu symptoms come on very quickly and can include:

  • a sudden fever – a temperature of 38C or above
  • an aching body
  • feeling tired or exhausted
  • a dry cough
  • a sore throat
  • a headache
  • difficulty sleeping
  • loss of appetite
  • diarrhoea or tummy pain
  • feeling sick and being sick

The symptoms are similar for children, but they can also get pain in their ear and appear less active.

How to treat flu yourself

To help you get better more quickly:

  • rest and sleep
  • keep warm
  • take paracetamol or ibuprofen to lower your temperature and treat aches and pains
  • drink plenty of water to avoid dehydration (your pee should be light yellow or clear)

A pharmacist can help with flu

A pharmacist can give treatment advice and recommend flu remedies.

Be careful not to use flu remedies if you're taking paracetamol and ibuprofen tablets as it's easy to take more than the recommended dose.

Quit smoking this Stoptober

Stopping smoking is one of the best things you'll ever do for your health.

When you stop, you give your lungs the chance to repair and you'll be able to breathe easier. There are lots of other benefits too - and they start almost immediately.

It's never too late to quit, so join in this Stoptober. Let's do this!

Download the free NHS Stoptober app here from the NHS choices website, to help you quit smoking and start breathing easier.

Stoptober is a 28-day stop smoking challenge. The app allows you to:

  • track your progress
  • see how much you're saving
  • get daily support

If you can make it to 28 days smoke-free, you're 5 times more likely to quit for good!

Breast Cancer Awareness

Breast cancer is the most common type of cancer in the UK. Most women diagnosed with breast cancer are over the age of 50, but younger women can also get breast cancer.About 1 in 8 women are diagnosed with breast cancer during their lifetime. There's a good chance of recovery if it's detected at an early stage.

For this reason, it's vital that women check their breasts regularly for any changes and always have any changes examined by a GP.

In rare cases, men can also be diagnosed with breast cancer. Find out more about breast cancer in men.

Symptoms of breast cancer

Breast cancer can have several symptoms, but the first noticeable symptom is usually a lump or area of thickened breast tissue. Most breast lumps are not cancerous, but it's always best to have them checked by a doctor.

You should also see a GP if you notice any of these symptoms:

  • a change in the size or shape of one or both breasts
  • discharge from either of your nipples, which may be streaked with blood
  • a lump or swelling in either of your armpits
  • dimpling on the skin of your breasts
  • a rash on or around your nipple
  • a change in the appearance of your nipple, such as becoming sunken into your breast

Breast pain is not usually a symptom of breast cancer.

Find out more about the symptoms of breast cancer.

 

Job Vacancies

We currently have a vacancy for:

GP

Healthcare Assistant

HR Assistant

 

See our jobs page to find out more and apply

 

Accessible Information

We want to get better at communicating with our patients.

We want to make sure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell the receptionist if you need information in a different format or communication support.

For see our accessible information page for more information.

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