Update to Patients
The government has started to reveal their plans for the lifting of lockdown from the 19th of July. Since the start of the COVID pandemic we have had to find new ways of working in order to protect our most vulnerable patients, as well as ensuring that we have sufficient staff to continue to provide care to our patient population. We have followed guidance from NHS England by offering telephone consultations for initial assessment, bringing in patients in for a face to face assessment only where clinically necessary. We have been surprised at how many issues we have been able to effectively manage by telephone or video consultation, and some patients have preferred the convenience of this method of contact. Whilst telephone consultations have been necessary during the pandemic to reduce risk to patients and staff, it can cause difficulties for those patients with communication difficulties.
We have had lots of questions about how our service will change beyond the 19th of July. As an NHS health care setting, we will continue to ask you to wear a face mask when you enter the surgery, and our clinical staff will continue to use full PPE in order to keep you and our most vulnerable patients as safe as possible.
We will gradually allow more patients into the waiting room, and our clinicians will begin to bring more patients in for face-to-face assessments after telephone assessment.
We appreciate your patience as we continually review our working practices, and take on board the advice of both government and the medical community, whilst trying to manage the significantly increased demand on the health service that we are currently experiencing.
As family health care professionals we all value the relationships that are built with our patients through face to face contact, and hope to be able to return to this in the near future.