Our Appointment System
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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We hope that you find our new telephone system more responsive. Please note at busy times particularly at the start of the day there will be delays in dealing with your call. We are doing a number of things to improve our response and manage the demands for appointments and thank you for your continued patience.
Online appointment booking
Online Appointment booking via Patient Access is currently unavailable throughout the Covid-19 pandemic - please use our new eConsult service for all your queries and appointment requests. These go through to our reception team who will respond to your request by the close of play the next working day.
Regular appointments can be booked up to four weeks in advance. subject to availability. If you have an urgent problem we will endeavour to offer a same day appointment but this will not always be with your usual doctor and we will not be able to offer choice.
Telephone ringback service, we will pass your initial query to the doctors PA who may call you for further information and try to solve your problem this should only be used when really necessary or it is just to clarify something. For most problems an appointment is preferred.
Please note that all appointments on Saturdays are for pre booked appointments only, we do not have emergency surgeries, for medical assistance outside of the normal surgery hours Monday to Friday 08:00 to 19:00 please call 111
Acute Care Team
At East Cliff, we believe that you should be able to access high quality medical care in a timely manner, appropriate to the urgency of your problem. As a Practice, we are always looking for innovative ways to improve the service you receive whether this is care of an ongoing problem or help with an acute illness. Nationally, patient demand for appointments is at an all-time high, whilst at the same time there is a recruitment crisis in general practice. We have for some time been developing a number of alternative solutions that benefit both patients and GPs.
As an initiative to optimise appointment use, we have introduced a new service The Acute Care Team. It is staffed by three acute care practitioners, each of whom is an experienced nurse with additional training (and experience) in the management of new problems.
Each day, this team will see the majority of patients with problems that need to be seen that day. The Acute Care Practitioner will be supported by one of the practice GPs on a rotational basis who will be available for queries. The Acute Care Team will deal with your immediate medical need and will direct you towards your usual GP if any further care is needed.
All nurse appointments can be booked up to four weeks in advance subject to availability. When booking a nurse appointment reception will ask you a number of questions to ensure you are booked with the correct nurse for the correct amount of time for the appointment you require.
Please see list below for nurse led appointments
- Asthma checks
- B12 injections
- Baby immunisations
- Cervical Smears
- Coil - Pre coil swab
- Coil insertion
- Coil removal
- COPD - Spirometry
- Diabetic Checks
- Ear syringe/check
- HRT check
- Minor operations
- Pill check
- Post natal check
- Sutures - removal
- Travel immunisations
- Well person check
Health Care Assistant (HCA) appointments
All HCA appointments can be booked up to four weeks in advance subject to availability. When booking a HCA appointment reception will ask you a number of questions to ensure you are booked with the correct HCA for the correct amount of time for the appointment you require.
Please see list below for HCA led appointments
- Blood testing
- Blood pressure
- 24hr blood pressure
- 24hr ECG
- Suture removal
- Ear checks (Not syringing)
- Glucose Tolerance Testing
- Diabetic HCA checks
- New Patient checks
For all appointment bookings and queries please call the surgery 01843 855 800
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