PPG Minutes: Tuesday 5th March 2024

BACK TO MAIN INDEX

Staffing Changes

GP Changes

• Dr Hiru will join the Green team from April 15th taking over Dr Fenske patient list.

GP Teams – our current teams are:

• Blue Team – Dr Catherine Neden, Dr John Neden, Dr Pick, Dr Woodward, Dr Mash, Dr Philip, Dr Sivasubramaniam
• Green Team – Dr Kent, Dr Sivakumar, Dr Dawes, Dr Culatto- on maternity leave
• Acute Care Team – Dr Macpherson

Non- Clinical Team

• Nikki joined the reception team.

Other staff changes

• As we are a training practice, our current GP registrars are Dr Ivchenko Dr Martin and Dr Ucha, who is in his final 16months of training.
• We now have KMMS year 1 & year 4 students in practice various placement dates throughout the year.

GP Patient Survey

• Results from the patient survey have been received. We had a 40% completion rate from 291 surveys sent out. We achieved good results from patients for the appointment experience.
• We ran our own patient access survey this week. 210 patients received messages, 42 responded and out of these 42, 40 responded good/very good, 1 responded neither good or poor and 1 responded poor. 

DNA

We have been monitoring the amount of DNA’s we have per month and have displayed a poster in reception which is updated with the figures each month. This information is also available on our website.

• In Dec 2023 we had 209 missed appointments
• In January 2024 we had 266 missed appointments
• In February 2024 we had 220 missed appointments.
• Our DNA rate is 3% 

We reached out to a local surgery for their DNA rate which is 6%.

Discussion around how to manage this and will look into the possibility of sending a text message asking for feedback as to why they didn’t attend, for example, was the appointment no longer needed, has the problem resolved on its own, had they attended an UTC for care?

East Cliff Practice Update

• All the surgery lights have now been changed to greener LED lighting.
• Advertise the Focus Care Team walk on the practice website.
• Suggestion was put forward to reinstate the bench in the car park but after discussion we feel the area is too small and could result in an accident.
• The Invicta corporate team are due to move into the practice at the end of March. This will include the Mental Health team, the learning team, HR & Finance.

Grange Practice Update

• The Grange Practice move to Westwood Cross is still moving forward with a predicted date of 2026. 

Dr John Update

It is with mixed emotions that Dr John announced that he & Dr Kate will be leaving East Cliff Practice. Dr Kate will continue to help establish the new medical school in Canterbury. Dr John has been appointed to support the new medical examiner system working with East Kent Hospitals trust. They do not intend to ‘hang up their stethoscopes yet’ and after a break away they plan to do some sessional work. We wish them the very best of luck for the future.